Effective Date: July 27, 2026
These Terms and Conditions govern the use of www.albaughhvac.services and communications with Albaugh Heating and Air Conditioning, California Contractor License No. 1084350 (“Albaugh,” “we,” “us,” or “our”). By accessing our website, submitting a contact form, requesting an estimate, scheduling an appointment, purchasing a product, or communicating with us, you agree to these Terms and Conditions. If you do not agree, please do not use this website. IMPORTANT NOTICE These website Terms and Conditions are not a home-improvement contract, service-and-repair contract, installation agreement, work order, change order, financing agreement, warranty, or Notice of Cancellation. Before performing work for which California law requires a written agreement, Albaugh Heating and Air Conditioning will provide the customer with the appropriate written contract and required notices. If these website Terms and Conditions conflict with a signed agreement, the signed agreement will control for the products and services covered by that agreement. Nothing in these Terms and Conditions limits or waives a consumer right or remedy that cannot legally be limited or waived.
1. ABOUT OUR BUSINESS Albaugh Heating and Air Conditioning provides heating, ventilation, and air-conditioning services that may include: Furnace installation, repair, and maintenance Air-conditioning installation, repair, and maintenance Heat-pump services Ductless mini-split services Ductwork installation, sealing, repair, and replacement HVAC inspections and diagnostic services Thermostat and control services Indoor-airflow and comfort services Other related HVAC services Our California Contractor License No. 1084350 is displayed for identification and advertising purposes. Customers may verify the current license status, business name, classifications, and other public information through the California Contractors State License Board.
2. WEBSITE INFORMATION The information on this website is provided for general informational, educational, and promotional purposes. Website content is not a substitute for an on-site inspection, professional HVAC diagnosis, engineering evaluation, safety inspection, written estimate, or signed contract. Although we make reasonable efforts to keep the website accurate, information may contain errors, omissions, outdated material, or descriptions that do not apply to every property, system, product, or situation. No statement on this website guarantees that a particular repair, product, system, rebate, tax credit, or service is suitable or available for a specific customer.
3. ESTIMATE AND APPOINTMENT REQUESTS Submitting a website form, email, text message, or telephone request does not create a binding contract, guarantee an appointment, or require us to perform work. An appointment is not confirmed until Albaugh Heating and Air Conditioning confirms the requested date or arrival window. An estimate becomes binding only when it is provided or approved by us in writing and accepted by the customer according to the instructions in the applicable estimate or agreement. Website prices, advertisements, promotions, and verbal price ranges are not binding unless confirmed in writing.
4. CALIFORNIA HOME-IMPROVEMENT CONTRACTS Residential home-improvement work exceeding $500 in combined labor, services, and materials will be documented through a separate written contract when required by California law. The applicable contract may include: The contractor’s legal business name, business address, and license number The complete scope and description of the work Significant materials and equipment to be installed The total contract price in dollars and cents The down payment, if any A detailed schedule of progress payments Approximate start and completion dates Permit and inspection responsibilities Insurance disclosures Mechanics-lien notices Warranty terms Change-order procedures Applicable cancellation notices and forms Other disclosures required by California law A fully completed copy signed and dated by both parties will be provided to the customer before covered work begins.
5. CALIFORNIA SERVICE-AND-REPAIR CONTRACTS A transaction will be treated as a California Service and Repair contract only when it meets all applicable legal conditions, including: The total contract price is $750 or less. The customer initiated contact with us to request the work. We do not sell goods or services beyond those reasonably necessary to address the problem that caused the customer to contact us. No payment is due or accepted until the work is completed. The separate Service and Repair agreement will contain the legally required information and notices, including any applicable service charge and the customer’s election concerning replaced parts. If a transaction does not meet every requirement for a Service and Repair contract, the transaction will be handled according to the home-improvement contract requirements that apply to it.
6. LANGUAGE OF CONTRACT DOCUMENTS When required by California law, contracts, notices, cancellation forms, and related documents will be provided in the same language principally used during the oral sales presentation.
7. ESTIMATES AND UNEXPECTED CONDITIONS Estimates are based on the information and conditions reasonably available when the estimate is prepared. The scope, price, or schedule may change if we discover: Hidden or inaccessible damage Incorrect or incomplete information Unsafe property conditions Building-code or permit requirements Electrical, gas, drainage, ventilation, or structural problems Damaged, disconnected, or improperly sized ductwork Asbestos, mold, pests, water damage, or hazardous materials Unavailable or discontinued equipment Customer-requested changes Conditions outside the original scope of work Additional chargeable work will not be performed without the customer’s approval and any written change order required by law, except when immediate action was specifically authorized or is reasonably necessary to address an urgent safety condition.
8. CHANGE ORDERS Changes or extra work affecting the scope, price, payment schedule, equipment, or completion date may require a written change order signed or acknowledged by the customer and contractor before the changed work begins. A change order will describe the added or removed work, the amount added to or deducted from the contract, and the effect on the payment schedule or estimated completion date.
9. DOWN PAYMENTS AND PROGRESS PAYMENTS For a California home-improvement contract, the down payment will not exceed $1,000 or 10 percent of the contract price, whichever is less, unless a lawful exception applies. This limit applies even when equipment or materials must be specially ordered. Progress payments will be connected to specifically described phases of completed work, services performed, or materials and equipment delivered. We will not knowingly collect payment for work not yet completed or equipment and materials not yet delivered, except for a legally permitted down payment. The applicable written agreement will state the total price, down payment, progress-payment schedule, and payment due dates.
10. SCHEDULING AND ARRIVAL WINDOWS Appointment dates, arrival windows, project start dates, and completion dates are estimates unless a signed agreement expressly states otherwise. Scheduling may be affected by traffic, weather, emergencies, earlier service calls, equipment availability, staffing, permits, inspections, unsafe conditions, utility delays, or circumstances outside our reasonable control. We will make reasonable efforts to notify customers of significant delays or scheduling changes.
11. CUSTOMER RESPONSIBILITIES Customers agree to: Provide complete and accurate contact, property, and equipment information. Provide safe and reasonable access to the property and work areas. Provide access to HVAC equipment, electrical panels, thermostats, attics, crawlspaces, and mechanical rooms when necessary. Secure pets and keep children and other occupants away from active work areas. Remove personal property that blocks access to equipment or work areas. Tell us about known leaks, damage, asbestos, mold, pests, or other hazards. Disclose known repairs, alterations, or modifications performed by others. Obtain property-owner, landlord, or property-manager approval when required. Follow equipment operating, safety, and maintenance instructions. Pay authorized charges according to the applicable written agreement or invoice.
12. PROPERTY ACCESS AND UNSAFE CONDITIONS By requesting service, you represent that you own the property or have permission from the owner or another authorized representative to request the work. We may postpone, suspend, or refuse work when conditions are unsafe, unlawful, inaccessible, unsanitary, outside the agreed scope, or likely to create an unreasonable risk to customers, technicians, animals, equipment, or property. Additional charges may apply when special access equipment, additional labor, hazardous-material procedures, structural modifications, permits, or other unexpected work is required. Additional chargeable work will be addressed through an estimate, contract, or change order.
13. EMERGENCY AND SAFETY INFORMATION Our website, email address, contact forms, text messages, and voicemail are not guaranteed emergency-reporting systems and may not be monitored continuously. If you smell gas, suspect carbon monoxide, see fire or smoke, observe electrical arcing, or believe there is an immediate danger to life or property, leave the affected area and contact 911, the fire department, your utility provider, or another appropriate emergency authority. Do not rely on a website form, email, text message, or voicemail for an immediate safety emergency.
14. PRICES, PAYMENTS, AND INVOICES Prices and payment due dates will be stated in the applicable written estimate, contract, work order, change order, or invoice. Unless otherwise stated in writing, payment is due when the authorized service is completed or according to the payment schedule in the signed agreement. Customers should review invoices promptly and contact us regarding questions or suspected billing errors. Returned-payment fees, late charges, financing charges, or collection expenses will apply only when disclosed in the applicable agreement and permitted by law. Payments processed by a third-party payment provider may also be subject to that provider’s terms and privacy practices.
15. CALIFORNIA CANCELLATION RIGHTS Customers will receive any cancellation notice and detachable cancellation forms required by California law as part of the applicable written contract. Depending on the transaction, an eligible customer may have: Three business days to cancel a qualifying home-improvement contract. Five business days to cancel when the buyer is a qualifying senior citizen. Seven business days to cancel qualifying repair or restoration work involving residential property damaged by a declared emergency or disaster. These cancellation rights are subject to applicable legal conditions and exceptions. The notice included with the signed contract will state the exact deadline, available cancellation methods, contractor contact information, and consequences of cancellation. When a customer exercises a valid statutory cancellation right, we will return payments and handle delivered goods within the periods required by California law. Nothing in these Terms and Conditions reduces or eliminates a cancellation right provided by law or a signed agreement.
16. APPOINTMENT CANCELLATIONS AND RESCHEDULING Customers should contact us as soon as possible when an appointment must be canceled or rescheduled. A cancellation, missed-appointment, diagnostic, trip, permit, freight, special-order, or restocking charge may apply only when it was disclosed before being incurred or included in an applicable written agreement. This appointment policy does not override a statutory cancellation right.
17. RETURN AND REFUND POLICY This section applies to returns and refunds that are not governed by a different signed contract, statutory cancellation right, manufacturer warranty, or other applicable law. Diagnostic, Inspection, and Service Charges Diagnostic fees, service-call charges, inspection fees, and labor charges are generally nonrefundable after the applicable visit, diagnosis, inspection, or authorized work has been performed. This does not limit a customer’s rights concerning defective work, billing errors, warranties, or remedies required by law. Billing Errors and Overpayments We will provide an appropriate refund when we confirm that a customer was: Charged in error Charged more than once for the same item Overcharged Entitled to a refund under a signed agreement Entitled to a refund under applicable law Unused Stock Parts A stock part separately purchased directly from Albaugh Heating and Air Conditioning may be returned for a full refund to the original payment method within 14 calendar days after purchase when: The customer obtains return authorization from us. Proof of purchase is provided. The part has not been installed, connected, altered, damaged, or used. The part is returned in its original packaging. All components, accessories, instructions, and packaging are included. The part remains in resalable condition. Customer-paid delivery or expedited shipping charges are not refundable unless the return results from our error or a defective product. Installed, Used, Custom, and Special-Order Products The following products are generally not returnable after they have been ordered, fabricated, delivered, installed, connected, registered, altered, opened, or used: Furnaces Air-conditioning systems Heat pumps Ductless mini-split systems Custom-fabricated ductwork Custom-sized or specially configured equipment Special-order equipment, parts, or materials Installed thermostats and controls Electrical components, motors, and circuit boards Opened filters and certain indoor-air-quality products Refrigerant Chemicals, sealants, and consumable materials This restriction does not eliminate a manufacturer warranty, written workmanship warranty, statutory cancellation right, or other legal remedy. Deposits and Canceled Projects Refunds of deposits or payments for canceled repairs, installations, and projects will be handled according to the signed agreement and applicable California law. When permitted by law, a non-statutory refund may be reduced by the reasonable value of authorized work already completed and documented nonrecoverable costs already incurred, such as: Approved permits Government inspections Custom fabrication Specially ordered equipment Freight or shipping that cannot be recovered Supplier charges that were disclosed and lawfully incurred Statutory cancellation refunds will not be reduced except as permitted by applicable law. Defective Products and Warranty Claims Suspected defective equipment or parts must be inspected before a repair, replacement, refund, or warranty remedy is approved. Depending on the applicable warranty and law, the remedy may include: Diagnosis Repair Replacement of a covered component Replacement of defective equipment Re-performance of covered work A refund when required or agreed Manufacturer warranty claims are subject to the manufacturer’s registration requirements, exclusions, documentation requirements, and approval process. Refund Processing Non-statutory refunds approved by us will generally be processed within 7 to 10 business days and returned to the original payment method. Banks, card issuers, and payment processors may require additional time before the refund appears. Refunds connected to a valid statutory cancellation will be processed within the period required by California law. Requesting a Return or Refund To request a return or refund, contact us and provide: Your full name Your service address The invoice or estimate number, when available The date of purchase or service A description of the product, service, or charge The reason for the request Relevant photographs or supporting documents Return and refund requests may be submitted by calling (707) 871-3530 or emailing david@albaughhvac.services.
18. EQUIPMENT AND PRODUCT AVAILABILITY Equipment models, materials, efficiency ratings, dimensions, colors, prices, rebates, tax incentives, and availability may change without notice. If approved equipment becomes unavailable, we may recommend a reasonably comparable alternative. We will obtain customer approval before substituting equipment when the substitution materially changes the contract price, scope, appearance, capacity, efficiency, or expected performance. Manufacturer specifications, warranties, rebates, efficiency ratings, and product claims are controlled by the manufacturer or issuing organization.
19. PERMITS, CODES, AND INSPECTIONS Responsibility for obtaining permits and scheduling inspections will be stated in the applicable written agreement. Additional work may be required when existing electrical systems, gas piping, drainage, ventilation, structural components, equipment, or ductwork do not satisfy applicable requirements or safe installation practices.
20. WARRANTIES Any warranty covering labor, equipment, or parts will be stated in the applicable written agreement, invoice, or manufacturer documentation. Manufacturer warranties are provided and administered by the applicable manufacturer and may require timely registration, proof of maintenance, approved installation, documentation, and compliance with other manufacturer requirements. Warranty coverage may be limited or unavailable when damage or failure results from: Misuse, abuse, or neglect Improper or missing maintenance Unauthorized repairs or alterations Improper electrical voltage or power surges Utility interruptions Flooding, fire, corrosion, pests, or water intrusion Preexisting conditions outside the agreed scope Customer-supplied equipment or materials Normal wear and tear Failure to follow operating or maintenance instructions Nothing in this section eliminates any warranty or consumer right that cannot legally be eliminated.
21. CUSTOMER-SUPPLIED EQUIPMENT We may decline to install customer-supplied equipment or materials. Our acceptance of customer-supplied products must be confirmed in writing. Unless otherwise agreed in writing, we are not responsible for the selection, quality, compatibility, sizing, condition, missing components, manufacturer warranty, or performance of customer-supplied equipment. Any warranty on our labor relating to customer-supplied equipment will be limited to the written warranty, if any, stated in the applicable agreement.
22. PHOTOGRAPHS AND SERVICE DOCUMENTATION We may photograph or document equipment, model and serial numbers, damaged components, installation conditions, completed work, and surrounding work areas for: Estimates Service records Warranty claims Quality control Insurance purposes Training Legal compliance Dispute resolution We will not intentionally use identifiable photographs of customers or private living areas for public advertising without permission.
23. CUSTOMER REVIEWS AND FEEDBACK Customers may provide honest reviews, opinions, photographs, comments, and feedback concerning our products, services, or business practices. Nothing in these Terms and Conditions is intended to prohibit, restrict, penalize, or require the removal of an honest customer review. Reviews and communications must not contain unlawful threats, harassment, private personal information, impersonation, knowingly false factual statements, or content that infringes another person’s legal rights.
24. ACCEPTABLE WEBSITE USE You agree not to use this website to: Violate a law or regulation. Submit fraudulent, false, or unauthorized service requests. Impersonate another person or business. Interfere with the website or its security. Upload viruses, malware, or harmful code. Attempt to gain unauthorized access to information or systems. Collect information about other individuals without authorization. Use our content for an unlawful commercial purpose. We may restrict access to the website when we reasonably believe these terms have been violated.
25. INTELLECTUAL PROPERTY Unless otherwise stated, the Albaugh Heating and Air Conditioning business name, logo, website design, text, graphics, photographs, and original content are owned by or licensed to us. Website content may not be copied, altered, sold, republished, or used for an unauthorized commercial purpose without written permission. Customers may view or print reasonable portions of the website for personal and noncommercial use.
26. THIRD-PARTY SERVICES Our website may contain links to manufacturers, utilities, financing companies, payment processors, social-media platforms, rebate programs, or other third parties. We do not control and are not responsible for third-party content, availability, prices, representations, warranties, privacy practices, or terms.
27. PRIVACY Personal information collected through this website is handled according to our Privacy Policy. Please review our Privacy Policy before submitting personal information through the website.
28. WEBSITE AVAILABILITY AND DISCLAIMER We do not guarantee that the website will always be available, secure, accurate, error-free, or compatible with every browser or device. We may modify, suspend, or discontinue all or part of the website when reasonably necessary. To the fullest extent permitted by law, this website and its general informational content are provided on an “as is” and “as available” basis. This website disclaimer does not replace or eliminate written warranties or legal obligations relating to contracted HVAC work, parts, or equipment.
29. LIMITATION OF WEBSITE LIABILITY To the fullest extent permitted by California law, Albaugh Heating and Air Conditioning will not be liable for indirect, incidental, special, or consequential damages arising solely from use of or inability to use this website. This limitation applies only to the website and general website content. It does not exclude or limit responsibility for defective work, property damage, fraud, willful misconduct, violations of law, or any liability or consumer remedy that cannot legally be excluded or limited. Liability relating to actual HVAC work, equipment, repairs, installations, or warranties will be governed by the applicable signed agreement and California law.
30. GOVERNING LAW AND DISPUTES These website Terms and Conditions are governed by the laws of the State of California. Disputes will be handled in a court or other forum having lawful jurisdiction and proper venue unless the parties enter into another valid written dispute-resolution agreement. Nothing in these Terms and Conditions limits a customer’s right to contact or file a complaint with the California Contractors State License Board, another government agency, or a court having jurisdiction.
31. SEVERABILITY If a provision of these Terms and Conditions is found invalid or unenforceable, it will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.
32. NO WAIVER Our failure to enforce a provision of these Terms and Conditions does not waive our right to enforce that provision or another provision later. Nothing in these Terms and Conditions waives a right or obligation imposed by California law.
33. CHANGES TO THESE TERMS We may update these Terms and Conditions when our website, services, business practices, or legal obligations change. The revised Terms and Conditions will be posted on this website with an updated effective date. Changes will apply prospectively and will not modify a previously signed agreement unless the parties agree in writing.
34. CONTACT INFORMATION
Albaugh Heating and Air Conditioning
California Contractor License No. 1084350
P.O. Box 14251 Santa Rosa, CA 95402
Phone: (707) 871-3530
Email: david@albaughhvac.services
Website: www.albaughhvac.services
Albaugh Heating and Air Conditioning
P.O. Box 14251 Santa Rosa, CA 95402
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